- Abeno Harukas, Japan's Tallest Building, Offers New and Improved Services for Customers from Abroad -

On Monday, April 20, Kintetsu Department Store Chain's Main Store Abeno Harukas will open a new "Foreign Customers' Salon" and "Kokumin" drugstore on the 3.5th floor of the Wing Building. The new salon is designed to attract many more foreign tourists and provide thorough customer services.

The new salon consists of two salons -- a "Service Salon" which provides services such as duty-free procedures and luggage check-in and an "Experience Salon" which offers traditional Japanese experiences. Both salons will feature bonsais, traditional gravels and washbasins and provide foreign customers with highly convenient services and relaxing space. The drugstore offers popular Japanese products, pharmaceuticals and cosmetics.

Facility Description

-Name: Foreign Customers' Salon

1. Foreign Customers' Salon, "Service Salon" (Approx. 80 square meters *indicated in red  on the "Floor" website)

2. Foreign Customers' Salon, "Experience Salon" (Approx. 500 square meters *indicated in green on the "Floor" website)

*"Kokumin" Drugstore will also open.

-Open: Monday, April 20, 2015

-Location: 3.5th floor, Wing Building, Kintetsu Department Store Chain's Main Store Abeno Harukas

Services Provided

1.Foreign Customers' Salon, "Service Salon"

-- Duty-Free procedures

-- Guest coupons

-- Complimentary beverages

-- Smartphone charging

-- Internet Connection

-- Shopping escort service with an interpreter (reservation required)

-- Luggage check-in

-- Delivery of purchased articles to hotels

(Osaka Marriott Miyako Hotel, Tennoji Miyako Hotel, Sheraton Miyako Hotel Osaka)

-- Delivery service (International and domestic, Kansai International Airport)

-- Sightseeing tours (Along Kintetsu Line or surrounding areas)

-- ATM, Travelex ATM

2.Foreign Customers' Salon, "Experience Salon"

-- Hands-on experience (Seasonal events everyday)

Japanese tea tasting, Tanabata star festival decorations, traditional crafting, electronic beauty products testing, etc.

Example:

"Ito En Tea Party"

Period: Monday, April 20 to Thursday, May 7

Contents: Japanese tea tasting and sales. Performance in Urasenke school's Ryureishiki chair-using style. *Party dates are April 20, April 26 and April 29.

-- Sales booth

There will be sales of products on display on the ninth floor of the Wing Building and sales of "Omotenashi" products (inspired by traditional Japanese lifestyle and the thoughtfulness of the Japanese people).

-- Relaxing space

-- Photo-shooting spots alongside trick arts inspired by Abeno Harukas

*"Kokumin" drugstore will showcase not only ordinary pharmaceutical products but also electronic beauty products, home appliances, Hello Kitty products and other popular Japanese products.

(For photo images, please visit the respective websites below)

-Foreign Customers' Salon

http://abenoharukas.d-kintetsu.co.jp/cmsimg/other/inbound/foreign_customers_salon.jpg

-Floor

http://abenoharukas.d-kintetsu.co.jp/cmsimg/other/inbound/w3.5f_floormap.png

-Trick art

http://abenoharukas.d-kintetsu.co.jp/cmsimg/other/inbound/trickart.jpg

-Kokumin

http://abenoharukas.d-kintetsu.co.jp/cmsimg/other/inbound/kokumin.jpg

*For your reference

Kintetsu Department Store Chain's Main Store Abeno Harukas' new efforts to attract more customers from overseas

-Exclusive coupon

With a valid passport, you can get an exclusive 5% discount coupon at the cashier.

-5% discount with UnionPay card

Payments by UnionPay card offers a 5% discount as well.

(UnionPay card and exclusive coupon cannot be used together)

-Multilingual interpreter services

Interpreter standing by at an outside call center will assist your shopping. Videophone call service with the interpreter through iPad is also available.

-QR Translator

"QR Translator" allows you to scan a QR code and read translated information on your smartphone. Kintetsu Department Store Chain's Main Store Abeno Harukas is the first department store to have this new service, available in 10 languages.

-In-store signboards, floor guides and brochures now in multiple languages

In-store signboards, floor guides, guidelines for tax exemption, brochures for souvenirs, official website and Facebook page etc. are now in multiple languages.

-Association with Osaka Marriott Miyako Hotel

Brochures introducing each floor of the store and products are now available. Purchased articles can also be delivered to the front desk of the hotel.

-Free Wi-Fi available in all areas

To improve our services to foreign tourists familiar with online social media, free Wi-Fi service is now available.